TERMS & CONDITIONS

1. Intake: Every 1st & 3rd week of each month of the calendar year.
2. All fees paid are strictly not refundable or transferable.
3. Monthly fees will be due on every 1st week (1st – 7th) of each month of the calendar year.
4. Payment made monthly is for 4 lessons and must be completed within the month itself and it is strictly not allowed to be brought forward to the next following month.
5. There will be no refund to parents should they decide to terminate the programme prematurely. Parents are required to give a minimum one (1) month written notice should they wish to withdraw their child/children from the programme. (E.g. a student’s final month of the lesson is the end of May, the notice or letter must be given BEFORE the beginning of May i.e. in April). Otherwise, the deposit paid (if any) will be forfeited in lieu of notice. Upon receipt of written notice, the deposit paid (if any) will be deducted from the final month’s tuition fee and or any fees outstanding. There is no outright cash refund.
6. Any uncompleted lesson after every last day (30th or 31st, whichever is applicable) of each month of the calendar year will be automatically forfeited without prior notice. Thus, parents are advised to have an advance arrangement for any replacement class and to have it replaced within the same month to avoid it being forfeited.
7. There will be no classes on public holidays. If any lesson falls on a public holiday, the lesson will be replaced in the same month the public holiday falls on. The replacement class can be arranged with the teachers in advance.
8. Parents are advised to confirm your choice of class slot for your child with the registrar or the teacher who is handling your registration. This is to confirm the seat availability for the class slot chosen for your child and it will also help us to continuously provide better quality service to our students by ensuring sufficient teachers for every class, especially for classes on Saturday and Sunday. In the event that your child is unable to attend any lesson on his/her regular schedule, regardless of any reason or unforeseen circumstances, he/she can change the classes but parents/guardians are to inform the teachers of the changes. Again, as mentioned above, the replacement classes must be taken in the same month as it is not allowed to be brought forward to the following month.
9. For any temporarily stop of lessons due to personal reasons, parents are required to send in the ‘Deferment Application Form’ at least 2 weeks in advance. This form can be obtained from our teachers at the centre. Any verbal requisition via call is not acceptable in order to avoid any miscommunication. However, the maximum deferment allowed is for a period of 1 month. For any dropouts (stop of lessons without prior notification) exceeding 2 months and above, a processing fee of RM30 will be imposed upon the student coming back to continue from the last lesson he/she attended previously.