Q1: Are there any privacy protection measures for my personal information submitted online registration at MAGICHER?
Answer: All personal data submitted will be kept highly confidential and secured. Your contact information will be used solely by MAGICHER Care for promotional purposes only.

Q2: Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?
Answer: Points earned are based on the total amount settled in each purchase. Accumulation of receipts for points issuance is not allowed. For example, if you spend RM8.50 for a certain purchase (8 points earned), and after the transaction is settled, you spend RM8.50 for another purchase (8 points earned), the total points accrued from the two purchases should be 16 rather than 17.

Q3: Do points expire on the MAGICHER E-membership point?
Answer: Yes. Points earned are only valid for 365 days (12 months) from the date of purchase date. Expired points will be automatically deducted from your account. For example, points earned in Sept 2022 will expire on August 2023.

Q4: Does MAGICHER E-membership have a validity period?
Answer: Yes, MAGICHER E-membership is valid for 365 days (12 months). However, the points will bring forward the balance validity points.

Q5: How do I earn my birthday bonus points?
Answer: The birthday benefits can only be utilized one day after you registered for MAGICHER E-membership. During the month of your birthday, you can enjoy 5X bonus points. Birthday bonus points are credited to your account on the next working day and are not reflected real-time on your transaction receipt.

Q6: How do I earn points?
Answer: You will get 1 point for every RM0.002 spent.

Q7: Is it possible to merge the points accumulated from 2 (two) MAGICHER E-membership owned separately by the same family members?
Answer: The MAGICHER E-membership is designated for individual use by the respective member only referring to the registration submitted. No merging or transfer of points from different MAGICHER E-membership is allowed.

Q8: May I share my MAGICHER E-membership with others for member benefits?
Answer: We do not encourage sharing of your MAGICHER E-membership to prevent cases of misappropriation of use.

Q9: What can I do with the points earned?
Answer: Points can be redeemed in your next purchase at MAGICHER at the conversion rate of 500 points = RM1. You may also keep accumulating points through several purchases and redeem goods of higher value at a later time.

Q10: Where can I apply for a MAGICHER E-membership?
Answer: You may apply for the MAGICHER E-membership at MAGICHER with RM10 for new sign-up at https://www.magicher.com/register/main.

Q11: Will I be able to enjoy all MAGICHER E-member benefits instantly upon sign-up?
Answer: Yes, you may start accumulating points immediately whenever you shop online with us! An additional bonus of 3X points can be accumulated on your birthday month (one-time benefit).
Please make sure that you have logged in to your account when you shop with us to earn points.

Q12: What products can I redeem with my points?
Answer: Points accrued may be redeemed as a credit equivalent in your next purchase of any item at MAGICHER.

Q13: How can I deactivate my MAGICHER E-membership/ online account? Can I activate my account again if it has been deactivated?
Answer: If you are a MAGICHER member, do note that MAGICHER E-membership is a yearly membership that allows you to earn & redeem points for every purchase, enjoy members’ benefits & more. The balance validity points will bring forward to continue enjoying the redemption benefits.

If you wish to deactivate your MAGICHER E-membership account, you will not be able to enjoy all the members’ benefits.

If you are not a MAGICHER E-membership but have previously created an online account and would like to deactivate it, please send in your request via email to magicher.care@gmail.com

Please note that the deactivation process for both MAGICHER E-membership and online account is irreversible. If you would like to enjoy the MAGICHER E-membership benefits, you would need to sign up for a new account at RM10 rather than RM5 for a renewal e-membership.